As a whole, the retail furniture industry could do better at serving customers. Research data indicates the industry as a whole falls somewhere in the lower half of all retail industries for customer service. The industry is better than some, but not as good as many other industries in regards to providing valuable service to our customers.
Provide better service
Why should we care about the data? Does it really matter that we rank lower than other industries in service? It absolutely matters and it’s a hot topic. The reality is that retailers have struggled to maintain revenues at the same level as seen in previous years. We know this, because we live
